Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. 


If you notice an issue on the products or anything else on the order, please contact us as soon as possible.


Wrong Address - If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.


Looks by Ohemaa does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.


This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.


Updated as of February 8, 2022


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